Shipping

We're currently anticipating a higher volume of orders than usual, orders may take slightly longer to dispatch and courier.

Orders are processed Monday - Friday (excluding public holidays) from 9:00am - 5:00pm NZST.

Please allow up to 3 days to process your order after you've made a purchase.

Tracking information will be sent to your email once your order has dispatched.

In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Customer Care team.

 

Shipping Fee

• Orders over $150 will include FREE SHIPPING
• Orders under $150 have a flat rate of $5.00 per order

 

Expected Delivery Times

We aim to deliver orders within 3 to 5 business days (based on your location) from the time that they are ordered. Please allow extra time for rural deliveries.

Please allow extra time for weekends, public holidays and deliveries to rural addresses.

• Estimated delivery for Auckland & North Island: 1 to 4 Business Days
• Estimated delivery for South Island: 2 to 5 Business Days

Orders must be signed for so please be available to receive your delivery.

 

Where We Don't Ship

 We only ship our products within New Zealand. We do not ship internationally.

Contact

If you have any questions regarding your order, please contact us below:

Customer Care: info@lowa.co.nz